Política de reembolso

Returns, exchanges and cancellations. Every Modismo, Co. piece is printed to order after you buy it. That keeps our inventory low and our meanings absent, but it also means we can't accept returns for a change of mind. This policy explains what you can do instead. It applies to orders placed at www.modismo.store.

1. Cancellations before production. You may cancel your order for a full refund, including shipping, at any time before it enters production. Orders placed during our current release don't enter production before December 1, 2026, so you may cancel any of those orders for any reason through November 30, 2026. To cancel, email hola@modismo.store with your order number. If you aren't sure whether your order has entered production, ask us and we'll tell you.

2. Shipping delays. Each product page and our Shipping Policy give an estimated ship date. If we can't ship your order by that date, we'll email you a new estimated date, and you may then cancel for a full refund, including shipping, even if your order has already entered production.

3. Damaged, defective or incorrect items. If your order arrives damaged, defective or misprinted, or isn't the item, size or color you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll replace the item at no cost to you or, if we can't replace it, refund its price and the shipping you paid. If we ask you to send the item back, we'll provide a prepaid return label. Small variations in print placement, color and garment dimensions are normal for made-to-order printing and aren't defects.

4. Lost packages. If tracking shows your order was lost or damaged in transit before delivery, contact us and we'll replace it or refund it. If tracking shows your order was delivered and you can't find it, please check with neighbors and your carrier first, then contact us and we'll help you file a claim with the carrier. We aren't otherwise responsible for packages marked delivered to the address you gave us.

5. All other sales are final. Except as described above, all sales are final. We don't accept returns or exchanges for fit or size, for colors as they appear on your screen, or because a saying turned out to mean something. Past performance is no guarantee of future fit.

6. How refunds are paid. Approved refunds are issued to your original payment method, usually within 10 business days after we approve them. Your bank or card issuer may take additional time to post the refund. Shipping charges are refunded only as stated above.

7. Your rights. This policy doesn't limit any right you have under the law where you live that can't be limited by agreement.

Questions. Email hola@modismo.store or write to Modismo, Co., 28 Geary St, Suite 650 #5108, San Francisco, CA 94108.